Customer Service Officer (Airfreight)

Job Description 

  • Ensure prompt response to customers’ enquiries.
  • Responsible for liaising with customers on shipment planning and execution.
  • Liaise and co-ordinate with transporters, carriers and suppliers to ensure timely receiving of cargo for export.
  • Responsible for verifying and update of cargo details into System.
  • Monitoring and executing of eCommerce/courier shipments with last mile deliveries.
  • Issuing invoices to customer and answer their queries pertaining to the charges billed.
  • Send pre-alert to customers upon job completion and timely update shipment uplift status.
  • Any other ad-hoc duties and responsibilities that are assigned as appropriate by the co.


  • GCE N/O Level or ITE
  • Min. 2 years of experience in procedure documentation and customer service.
  • Customer-oriented with good interpersonal skills.
  • Proficient in MS office applications.
  • Possess initiative, positive attitude, willingness to learn and must be a team player.
  • Able to work under pressure.
  • Able to communicate fluently.
  • Experience in the courier industry will be an advantage. 
  • Strong knowledge in eCommerce operation and prior experience in eCommerce industry is a plus. 

If you think you are a suitable candidate, please send your CV to hradmin@satsaco.com

Logistics/Warehouse Assistant


  • To plan for maximum utilization of storage space.
  • To control the movement of goods (shipping & distribution) and maintain proper and accurate records of physical stocks against system inventory through regular inventory check.
  • To perform quality and quantity check prior to delivery (pick & pack) and upon acceptance at warehouse.
  • To check the accuracy and condition of physical goods against paperwork and to report all exceptions found.
  • To monitor the delivery and receiving schedules of goods into the warehouse.
  • To carry out housekeeping of warehouse and maintenance of equipments.
  • To comply to safety regulations and security measures for warehouse operations


  • At least 2 years’ experience in warehouse operations environment.
  • Must be computer literate as in MS Office applications and Warehouse Management system.
  • Independent and a team player with initiative, willingness to learn and take on responsibilities.
  • Physically fit and possess an eye for details
  • Possess valid forklift license will be an advantage.
  • Able to start work within a short notice would be advantageous.

If you think you are a suitable candidate, please send your CV to hradmin@satsaco.com